Refund Policy

This policy explains how refunds, cancellations, duplicate charges, billing errors, and related payment issues are handled for paid Reconixe subscriptions.

Paid subscriptions are processed through Paddle, which acts as the Merchant of Record for Reconixe transactions.

Reconixe offers recurring monthly subscriptions. The currently available paid plans are:

• Starter — $19 per month
• Pro — $49 per month
• Team — $99 per month
• Business — $199 per month

The Free plan does not require payment.

Applicable taxes may be calculated and collected by Paddle where required.

You may cancel a paid subscription. Cancellation does not normally end access immediately.

Unless otherwise required by applicable law, your paid subscription remains available until the end of the current paid billing period. After the paid period ends, the account may return to the Free plan in accordance with Reconixe's subscription terms.

Cancellation does not automatically create a refund for time already paid for or used.

Except where required by applicable law or expressly approved in a particular case, payments for completed subscription billing periods are generally non-refundable.

We may consider a refund where there is a legitimate billing problem, including:

• an accidental duplicate charge;
• an incorrect amount charged;
• a payment taken after a cancellation should already have become effective;
• a confirmed technical billing error;
• another circumstance where applicable consumer law requires a refund.

Submitting a refund request does not guarantee that a refund will be approved.

To request a refund or report a billing issue, contact support@reconixe.com. Please include enough information for us to identify the relevant transaction, such as:

• the email address associated with your Reconixe account;
• the subscription plan;
• the approximate payment date;
• a brief explanation of the issue.

Do not send full payment-card details by email.

Paddle acts as Merchant of Record for paid Reconixe subscriptions. As a result, Paddle processes customer payments, applicable taxes, invoices, and approved refunds.

Where a refund is approved, it may be processed through Paddle and returned using the payment method and payment-processing procedures applicable to the original transaction. Processing times after approval may depend on Paddle, the payment method, and the customer's bank or card issuer.

Plan upgrades may take effect immediately after successful confirmation and may result in billing changes through Paddle.

Scheduled downgrades take effect at the applicable renewal point in accordance with Reconixe's subscription terms. A downgrade does not ordinarily create a refund for the current paid billing period.

If you believe you were charged incorrectly or more than once for the same subscription period, contact us promptly at support@reconixe.com. We will review the available billing records and, where appropriate, coordinate the correction or refund through Paddle.

Nothing in this policy removes or limits any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law. Where applicable law gives a customer stronger rights than this policy, those legal rights continue to apply.

If you believe a charge is incorrect, we encourage you to contact us first so that we can investigate the issue. This does not remove any legal right you may have to dispute a payment with your payment provider.

We may update this Refund Policy as Reconixe, our billing arrangements, or applicable requirements evolve. The current version will be published at https://reconixe.com/refund.

For refund, billing, cancellation, or payment questions:

Reconixe
Operated by Cedric Is'imange Benonga
South Africa
Email: support@reconixe.com